Comprehensive Protection for Your Investment
At Yima Technologies, we stand behind the quality and performance of our products. Our warranty policy ensures that you can rely on our renewable energy systems, home automation solutions, and security installations with confidence. Please review our warranty details below.
General Warranty Coverage
Warranty Period:
- All Yima Technologies products come with a standard warranty covering parts and labor for a period of one year from the date of purchase.
Extended Warranty:
- Extended warranty options are available for an additional fee. Please contact our sales team for more information on extended warranty plans.
Coverage Details:
- Our warranty covers defects in materials and workmanship under normal use during the warranty period. If a product fails due to a manufacturing defect, we will repair or replace it at no additional cost to you.
Renewable Energy Systems
Solar Panels:
- Performance Warranty: Guaranteed performance of 90% efficiency for the first 10 years and 80% for up to 25 years.
- Product Warranty: 10-year warranty covering manufacturing defects and workmanship.
Inverters:
- Standard Warranty: 2-year warranty covering defects in materials and workmanship.
- Extended Warranty: Options for up to 5 years of coverage.
Batteries:
- Warranty Period: 2-year warranty covering defects in materials and workmanship.
- Pro-Rated Warranty: Coverage decreases over time, with specific terms outlined in the product documentation.
Home Automation Systems
Smart Devices:
- Warranty Period: 1-year warranty covering defects in materials and workmanship.
- Extended Warranty: Available for up to 3 years.
Controllers and Hubs:
- Warranty Period: 2-year warranty covering defects in materials and workmanship.
- Extended Warranty: Available for up to 5 years.
Security Systems
CCTV Cameras:
- Warranty Period: 1-year warranty covering defects in materials and workmanship.
- Extended Warranty: Available for up to 3 years.
Alarm Systems:
- Warranty Period: 1-year warranty covering defects in materials and workmanship.
- Extended Warranty: Available for up to 3 years.
Access Control Systems:
- Warranty Period: 1-year warranty covering defects in materials and workmanship.
- Extended Warranty: Available for up to 3 years.
Warranty Exclusions
The warranty does not cover:
- Damage caused by misuse, abuse, or improper installation.
- Normal wear and tear, including fading, scratches, and cosmetic damage.
- Damage caused by natural disasters, including floods, storms, and earthquakes.
- Unauthorized modifications or repairs.
- Products not purchased directly from Yima Technologies or authorized resellers.
How to File a Warranty Claim
Step 1: Contact Us
- Reach out to our Customer Service team at warranty@yimatech.ng or call us at +2348094830448 to initiate a warranty claim. Please provide your proof of purchase and a detailed description of the issue.
Step 2: Evaluation
- Our team will evaluate your claim and may request additional information or photos to assess the problem.
Step 3: Repair or Replacement
- If your claim is approved, we will repair or replace the defective product at no additional cost to you. We will provide instructions for shipping the product back to us if necessary.
Step 4: Return Shipping
- Yima Technologies will cover the cost of return shipping for approved warranty claims. We recommend using a trackable shipping service.
Contact Us
For any questions or additional information regarding our warranty policy, please contact us at:
Yima Technologies
32A Danziyal Plaza, Central Area, FCT Abuja.
Email: warranty@yimatechng
Phone: +2348094830448
Thank you for choosing Yima Technologies. We are committed to ensuring your satisfaction and providing reliable products backed by comprehensive warranty coverage.
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